Do I have to be registered to place an order?
No. You can complete an order online as a guest but get more benefits from registering with us online.
How do I place an order?
Click here for details
How can I view my order history?
Once logged on, click on ‘My Orders’ under ‘My Account’. This will show you a list & details of all the orders you have made under the registered account.
What do I do if there is a problem with my order?
Click on the order and scroll to the bottom of the screen. Add a comment into the field selected, select the product you want to query (optional) and click send. Alternatively, you can send an email to firstname.lastname@example.org (Remember to quote the order number).
What payment methods do you accept?
We currently only accept Bank Deposit or Cash on Delivery/Collection. We are working on an online payment system and will keep you updated.
Can I cancel my order?
Orders can be cancelled before delivery. Once a delivery has been processed, only refunds can be authorised. To cancel an order, please send an email to email@example.com quoting your order number and stating your reason for cancellation.
Can I cancel an item from my order?
Yes, you can. Please send an email to firstname.lastname@example.org before item is sent for delivery
Can I add an item to my order after I have placed my order?
You can add an item to your order before delivery is arranged by sending an email to email@example.com with the item name and size. Once item has been sent out for delivery, changes cannot be made. You will have to place a new order for that item.
Why have you cancelled my order?
Orders might be cancelled if the items are sold out or payment is not received on time. If you were not notified of the cancellation, please send an email to firstname.lastname@example.org
Can I order from overseas?
No. We only operate in Nigeria.
Can I find out if you will be getting replacement stock on items that have sold out?
Unfortunately, 99% of the time we are unable to get a replacement due to the items being out of stock with the supplier. Please send an email to email@example.com the details of the items and we will try our best to get the item or offer something similar.
What can I do if it is too late to cancel my order?
This will need to be treated as a return. You can request a return via your account. Click on the order and scroll to the bottom of the screen to the ‘Merchandise Return’ section. Tick the tick box on the side of all the items list above in the order, enter a reason for the return in the comment box and click ‘Make an RMA Slip’. We will contact you to process the return. Alternatively, you can send an email to firstname.lastname@example.org quoting your order number & the name of the missing item and we will get back to you.
I have received my order but one of the items is missing, what do I do?
Click on the order and scroll to the bottom of the screen. Add a comment into the field selected, select the missing product from the list and click send. Alternatively, you can send an email to email@example.com quoting your order number & the name of the missing item and we will get back to you.
You confirmed my order but I have now received an email saying one of the items is out of stock. Why is this?
Unfortunately, although our systems showed available stock when you placed your order, when our warehouse went to pick the item they found that there was no stock available. Therefore we will not be sending this item out to you. Although this does not happen often, when it does we have to cancel the item from the order and obviously we do not charge you for the item. Stock is regularly updated on our website so please keep an eye out.
I have received an incorrect item in my order, what do I do?
We aim to get your order right every time but we do occasionally make mistakes. If we send you the wrong item, you can return it to us free of charge. Please send an email to firstname.lastname@example.org and we will arrange a pick up and exchange.